[Discomfort flashes across her face and her teeth click together as she spends a couple seconds suppressing the urge to scream. She keeps waiting for the situation to become more predictable and instead the opposite just happens again and again.]

...yeah, these don't look like service animals at all? Whoever did put them had more than one chance. If they were trying to help us, looks like they blew it. [She glances down at her fingernails.] I got a couple of those tapes but haven't played any of them yet... Games aren't exactly my forte.